Complaint Procedure

Complaints and Comments.

Plas Heli aims to provide the highest standards of service to its visitors and customers.  If you have been less than fully satisfied with the service you have received, we would welcome your comments and suggestions so that we can rectify the problem and improve our service in the future.

Please complete the attached form and return it, marked Confidential, to Mike Butterfield, Director, at the address below.  An acknowledgement will be sent within 3 working days of receipt.  Your complaint will be fully investigated, and a response will be sent within 14 days of receipt. 

All complaints will be recorded to enable us to monitor our performance.

For your own records, please retain this page and make a note of the date on which your form was sent.

The form is available here