Fair and Acceptable Usage Policy - Services at Plas Heli
Version 2 dated 11th February 2023
A 'fair use policy' (FUP) is a set of rules applied by the owner or service provider that restricts the ways in which the service and system may be used and sets guidelines as to how it should be used.
This policy is provided to set out in a clear and unambiguous manner what is provided and what is expected of the users of those services. It defines what sanctions will be applied if an user breaks the FUP. Compliance with this policy will be measured by regular audits.
Usage which is continually excessive is unfair on the provider, and affects other users enjoyment of the services. Also, it is not consistent with the usage typically expected and is inconsistant with the standard charge applied.
Excessive use will lead to additional charges or suspension, and this is enforced directly, without legal proceedings.
Author & contact details
If a customer would like to raise any queries with us in relation to the information we may hold, they can contact us by writing to:
Plas Heli Cyf
Glan Y Don
Gwynedd LL53 5YT