Plas Heli

The Welsh National Sailing Academy and Events Centre

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Plas Heli - Camping - MotorHomes, Campervans, Caravans and Tents.

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Plas Heli - Camping Refund or Deferral Form

Use this form to claim back on a camping booking that was cancelled due to the pandemic in 2021.

The Plas Heli 'On-Line Camping Booking Form' was not designed with mass cancellation or deferrals in mind so we must now work through each individual request.

Please complete this form so that we have the correct information to process. When the process is completed we will provide you with instructions.

Your patience and understanding is appreciated  in these very difficult times for us, a community enterprise and not for profit distribution company with charitable aims.

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Please help us identify your original booking y providing as much of the following as possible

Thank you

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Deferred Booking 

It is a great disappointment that your event has been cancelled but we do, of course, understand the need to keep everyone safe. We were really looking forward to welcoming you to Plas Heli, the Welsh National Sailing Academy and Event Centre.

The lock-down is a big problem for us. As a community enterprise and not for profit distributing company we are having a real hard time with no income and still with high running costs of the closed facility!

Despite the above concerns we are continuing with our plans for future events and we just can’t wait for the restrictions to be eased so that we can get back on the water.

Our policy and terms of business (see here) states that all cancelled bookings are entitled to a 70% refund.

However, for 2021 if you event has been cancelled because of the Pandemic you will be entitled to a full refund. (70% refund for 2020 events). Alternatively, you can also elect to defer the booking to a future date - this will be on a priority basis. A deferred booking will have priority over new bookings.

Many customers have already supported us by requesting a deferred booking. This is greatly appreciated.

A deferred booking can also be rolled over to future years if not taken up this year.

If you decide to defer your booking, when you are ready to book again proceed through the booking process and cancel the process at the PayPal page. We will convert your 'un-confirmed booking' to a 'confirmed booking' on the administration pages of the system.

The full value of the original booking will be attributed to the future run event/s. 

We are presently working through the camping requests and all other works associated with cancelled events and facility shut down, so please be patient.

Plas Heli Cyf is a Not for profit distributing community enterprise and depends on income from event camping to assist with the facility costs and to contribute to improving the facility for everyone's benefit.

 

Refund of Camping Fee following a cancellation of an event due to the Pandemic 

It is a great disappointment that your event has been cancelled but we do, of course, understand the need to keep everyone safe. We were really looking forward to welcoming you to Plas Heli, the Welsh National Sailing Academy and Event Centre.

The lock-down is a big problem for us. As a community enterprise and not for profit distributing company we are having a real hard time with no income and still with high running costs of the closed facility!

Despite the above concerns we are continuing with our plans for future events and we just can’t wait for the restrictions to be eased so that we can get back on the water.

Our policy and terms of business (see here) states that all cancelled bookings are entitled to a 70% refund provided the cancellation is made more than 14 days from the check-in date.

However, for 2021 if you event has been cancelled because of the Pandemic you will be entitled to a full refund. (70% refund for 2020 events). Alternatively, you can also elect to defer the booking to a future date - this will be on a priority basis. A deferred booking will have priority over new bookings.

You have elected to receive the refund and we will now process your application as soon as possible.

In cases of great hardship we will consider applications for a full refund less reasonable administrative costs.

We are presently working through the camping requests and all other works associated with cancelled events and facility shut down, so please be patient.

 

POLICY DOCUMENT HERE

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Room Hire

Quick Links to Plas Heli - Facilities

| Pontoons - Berths at Plas Heli | Camping at Plas Heli | Room Hire at Plas Heli | Other Facilities | Bar and Catering |

Plas Heli Cyf is a Community Enterprise, Not for Profit Distribution Company

Contact Information

At Phone Sign Meaning Contact Web And MobilePlas Heli Cyf. Glan y Don, Pwllheli, Gwynedd LL53 5YT

Catering and Bar:        01758 614 442
(only catering enquiries to this telephone number please)

Please note the office is not manned and your enquiries would be attended to more efficiently if you send an e-mail to the appropriate department - please use the appropriate link from the 'contact us' here

Company Registration No. 08082514
VAT No. GB 164061430