The Camping facilities at Plas Heli, the Welsh National Sailing Academy and Events Centre, are made available subject to these Terms and Conditions and on the strict understanding that neither Plas Heli Cyf, Clwb Hwylio Pwllheli Sailing Club or Gwynedd Council, or servants, or any person working for the above as employees, contractors or volunteers will accept any responsibility or liability whatsoever for any loss, damage, death or personal injury of any description whatsoever that may be sustained however occasioned — whether by negligence or not.
How these terms and conditions apply to our contract.
We consider these terms and conditions (the “Terms”) and our prices to set out the entire agreement between you and us for the supply of our services to you. Only these terms shall apply to our contract with you.
Please check that the details in these terms and conditions and your Booking Request are complete and accurate before you commit yourself to the contract.
If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we can only accept responsibility for statements and representations made in writing by our authorised employees and agents.
Please ensure that you read and understand these Terms before you submit your Booking. You may only request a booking if you agree to these Terms. By submitting a Booking, you are deemed to have accepted these terms. This does not affect your statutory rights as a consumer.
Camping on the Plas Heli Site (referred to as “Camping in Plas Heli”) sells camping and caravanning holidays via www.plasheli.org (the “Website”), via its office / reception, via email requests, via postal requests and takes bookings direct on our web site www.plasheli.org (the “Site”). Any person wishing to make a booking via any of these methods (referred to as “you/your”) acknowledges that such booking is made subject to these Terms.
We reserve the right to change these Terms at any time. Any such changes will take effect immediately when posted on the Website, in the brochure, at the Sites, or otherwise brought to your attention. It is your responsibility to read the Terms each time you submit a Booking Request and any such request shall signify that you have accepted to be bound by the latest set of Terms. A copy of the latest set of Terms is available on the Website and upon request.
In addition to these Terms, there may be specific rules and regulations that apply to separate sites within our control. Please contact our office in advance of your arrival if you require further details of any site specific rules and regulations.
Making a Booking.
You can only book online, via our web site www.plasheli.org. These Terms and Conditions will, however, apply to all visits to the Plas Heli camping site. Please check your confirmation as Plas Heli cannot be held responsible for errors in information provided at the time of booking.
Bookings are not transferable to another party.
When making a booking you agree that you or at least one member of your party is eighteen years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms & Conditions and you agree to be responsible for any loss or damage caused by any member of your party or animal accompanying you.
Advance bookings are subject to minimum stays. These vary from time to time, according to events and by season, please refer to our web site for further details.
Subject to availability, one-night bookings may be taken during any season when made directly on arrival onsite, on-line, and not booked in advance.
Stag, hen or similar parties are welcome only at the sole discretion of Plas Heli and provided that there is no conflict with a sporting event this also applies to any groups of five or more camping units. Please inform us at the time of booking.
A security bond of £30 per pitch for groups of five units or more may be requested upon arrival at Plas Heli's discretion. Refusal to pay the bond may mean the booking is cancelled and money refunded.
For groups, the names of all the adults in the party need to be provided at the time of booking. Failure to provide all the names may lead to the booking being cancelled or the Site Manager refusing entry to the site.
The maximum stay allowed is usually 7 days, this limit may be more or less at certain times at our sole discretion.
All sites are to be used for recreational or event camping only.
The prices advertised on the Plas Heli web site here are accurate at the time of booking. Prices can move up or down and Plas Heli reserve the right to do so. Customers are advised to check the website for the most up-to-date information including our latest promotions, deals and discounts. Although prices may vary from time-to-time, the price payable is the price confirmed at the time of booking.
The prices are based on a daily/overnight stay rate unless otherwise stated. Prices include VAT at the current prevailing rate.
Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time prior to payment of the final balance.
Prices do not include any additional services, features and facilities unless expressly stated.
The Pitch Tariff / price is for the pitch and based on a family unit up to a maximum of six people on one pitch unless Plas Heli allows up to nine people on one pitch with a suitably sized camping unit to accommodate that number of people. For parties larger than six people, multiple pitches must be booked. To accommodate more than six people on a pitch prior permission from Plas Heli is required.
Group bookings for multiple pitches will be accepted at the discretion of Plas Heli, please call for details.
Promotions, deals or discounted offers are provided at the discretion of Plas Heli. All offers are subject to availability, cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.
Pitch Extras – These include pup tents, gazebos (of no larger than 3m x 3m), double awnings (of no larger than the width or length of your caravan), large trailers (over 1.20m) and an additional car. Plas Heli allows you to book one extra per pitch, subject to conditions. The unit and all pitch extras must fit within the boundary of the pitch booked either 8m x 5m or on an XL pitch. If the unit and all extras exceed the pitch boundary an additional pitch must be paid for. Prices for pitch extras are set out in our web site. Pitch extras must be paid for at the time of booking as we cannot guarantee that there will be space. Plas Heli reserve the right to ask you to remove any windbreaks or gazebos.
Pup Tents – Pup tents are free of charge and must be no larger than 2m x 1.5m. Pup tents may only be used by up to two children from 9 years to 15 years and the tent must be erected within the boundary of the pitch of the accompanying unit. A pup tent can be in addition to a payable extra as long as all ancillary units fit within the pitch boundary.
Gazebos – Gazebos up to 3m x 3m are classed as a pitch extra and are charged at a rate of £10 per night. Gazebos must be pre-booked on all occasions. Bookings of two Gazebos or Event Tents (a Gazebo over 3m x 3m) will incur a full pitch price charge. All Event Tents are subject to Plas Heli approval regardless of whether or not they are pre-booked.
Visitors – Plas Heli are happy to accommodate up to four visitors per pitch per day. Maximum charge for visitors and their car is £5.00 per day.
It is essential, for security and health and safety, that visitors report to the reception on arrival. Entry to the site and parking onsite will be at Plas Heli's discretion. Visitors are required to leave the site by 21.30 hrs or whenever the site gates are closed for the night, whichever is the earlier.
During events Special Conditions apply.
Age Concession Rates – Campers who are retiered and aged 65+ can benefit from 20% discount off the Camping pitch price. Pitch upgrades are available.
For bookings made as a Camping and Caravanning Club member, proof of current membership is required upon check in. A non-member-fee will be added if your membership is unpaid or expired.
Fair and Acceptable Usage Policy
The services (Electricity, water and Broadband) are provided by Plas Heli and are all subject to our Fait and Acceptable Usage Policy.
“Fair and Acceptable Usage Policy” applied to all services, water electricity and internet connection. We provide services, and the customer will have nominally unlimited use which is included in the fee. This is intended to allow normal usage but, prevent what is considered excessive.
Excessive use will lead to additional charges or suspension, and this is enforced directly, without legal proceedings. See Plas Heli - Fair and Acceptable Usage Policy
Excessive use will lead to additional charges or suspension, and this is enforced directly, without legal proceedings.
Payment for bookings can only be made on-line by Credit / Debit Card or PayPal. Unfortunately, we cannot accept payment by cheque or cash in advance or on-site.
The full cost of your stay at Plas Heli is payable at the time of booking, a pitch will not be reserved until payment is received. This will facilitate a quicker check in on-site (particularly during events, weekends and peak periods). We recommend that you make your booking early due to high demand during events and the limited number of pitches.
Camping and Caravanning Club Membership
Members of the Camping and Caravanning Club will receive a 15% membership discount off the pitch price per night. Membership discount cannot be applied in conjunction with any other discount or offer and is not applicable to pitch extras. These discounts do not apply during events.
Services, Features and Facilities
Site services, features and facilities may vary between seasons and ongoing events. Details of Site services, features and facilities will be prominently displayed in the reception area at Plas Heli and on our web site. Features, facilities or services referred to in any Brochure, Site Leaflet or on the Website are subject to availability and may be supplied by third parties. You use these services, features and facilities at your own risk and Plas Heli shall have no responsibility for loss, damage or injury in relation to any services, features or facilities provided or supplied by third parties.
Information about features, facilities and services at Plas Heli is, to the best of our knowledge and belief, accurate at the time of publication of the brochure and Website, however Plas Heli cannot guarantee that these services, features and facilities will be available during your stay.
All information on the Website regarding prices is accurate as at the time of publication, but may be subject to change.
Plas Heli provides showers, changing rooms and club room facilities and these will be available during our normal opening hours. We should be obliged if you would refrain from using the Marina facilities. These are provided for the berth-holders only and are outside our control.
There will be a high demand for parking from competitors, other marina and club users during busy event periods and bank holiday weekends and this may impede ingress and egress particularly for larger vehicles.
You must display, on your windscreen/window, the pitch permit issued by Plas Heli for the duration of your stay. This will identify your allocated pitch and registration/identification code.
Pitches and Units
The price/tariff of your Pitch unit is as detailed at time of booking on our web site.
The prices for additional extras and services are also contained in our web site.
Standard Pitch– A standard pitch for campervan, motorhome, trailer tent, large tent or caravan is a maximum of 8m x 5m. Some will have electricity hook-ups. All pitches are on gravelled land.
XL PitchXL Pitch – As a guide any unit designed to sleep more than 6 will not fit on a standard pitch. Customers with a tent, caravan, motorhome etc. designed to sleep more than 6 are recommended to book an XL pitch irrespective if the intended party size is less than 6. If your unit with any extras when pitched exceeds 8m x 5m Plas Heli may ask you to pay for an XL pitch. Larger than 8m x 5m but less than 10.5m x 7.25m
XXL PitchXXL Pitch - Any unit which exceeds 10.5m x 7.25m must be booked directly with Plas Heli reception to be certain that the unit can be accommodated.
Vehicle Conversions - Sleeping in cars or vans is not permitted unless the vehicle has side windows and a specially designed internal sleeping accommodation, such as fully reclining seats. A tent attachment for clothes changing purposes must be erected whenever a car/van is being used for sleeping purposes. Any windows in such units should have adequate curtains or blinds to ensure privacy. If you are in any doubt whether your vehicle will be allowed on our sites, please contact us with photos of your conversion for approval.
Sign written towing vehicles are permitted on site provided campers are not trading or working from the site, however you may be asked to park your vehicle away from the pitch during sponsored events.
We do not allow horse boxes or ladders to be present on your pitch.
Cancellation and changes to your booking - Refund Policy
If you cancel your stay at Plas Heli at any point after booking, there will be a cancellation fee payable and this will be deducted from the booking fee paid. The balance (if any) will be repaid to you within 14 days of your notice of cancellation
The charge will be made on the following basis:
For Events - Cancellation within 14 days of arrival to an event - no refund - charge made 100% of the booking fee paid. This pitch could have been made available to another competitor.
For cancellations made earlier than 14 days of your check-in we will refund 70% of your booking fee.
Non Event Visits
No Event Visits -
- For a booking of 3 nights or less you will forfeit all money paid - irrespective of the date the cancellation notice was made.
- For a booking which includes a Bank Holiday season date you will forfeit all money paid - irrespective of the date the cancellation notice was made.
- For a booking of 4 nights or more which does not include a Bank Holiday you will forfeit 30% of the total cost of your stay provided we receive at least 5 days' notice of your cancellation in writing.
If you leave site early, for any reason, Plas Heli will not issue any refund for unused camping nights.
Unfortunately, in some rare circumstances Plas Heli may have to cancel your booking. In these circumstances we will offer you a full refund of any fees paid or the option of an alternative pitch/site of a comparable standard. No other compensation is available.
If you want to amend your booking, you must notify Plas Heli as soon as possible. Subject to availability, amendments to your booking may be made up to seven days before your arrival at Plas Heli. Amendments to bookings are subject to availability and a £12 per booking administration fee. Your admin fee will be waived if the overall cost of your booking increases due to the amendment made. If you wish to transfer your booking to another date, we will use our reasonable endeavours to satisfy your request wherever possible, subject to availability and payment of the correct fees. Transferred dates must be within the same booking season.